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Terms and Conditions That Govern Your h5jili Account

These Terms and Conditions set out the rules between you and h5jili when you open and use your account — covering everything from how deposits via GCash, Maya, or InstaPay are processed to how disputes are handled.

Applies to all account holdersGCash, Maya, InstaPay coveredPhilippines eligibility rules applySubject to applicable local law

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What These Terms Actually Cover

h5jili Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

By creating an account on h5jili, you confirm that you have read these Terms and Conditions in full and agree to be bound by them. They apply to every action you take through your account — depositing funds via GCash, Maya, or InstaPay; withdrawing to your

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registered e-wallet; placing wagers on any available game category including live casino tables, slots, crash games, and sports markets; and contacting our support team. We may update these Terms from time to time. When we do, we will post the revised version on this page with
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a notice. Continued use of your account after any update means you accept the revised Terms. If you do not agree, you should stop using the platform and contact support to close your account. These Terms do not override any applicable law in the Philippines —
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where local law imposes a requirement that conflicts with these Terms, local law takes precedence. Eligibility to use our platform, access game categories, and process payments depends on your location and whether such activity is permitted under the laws applicable to you. We do not represent
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that the platform is available or lawful in every jurisdiction. Your account is personal to you and cannot be transferred, shared, or used on behalf of another person.

Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

TERMS CONTACT PATHS

How to Reach Us About These Terms

Team online

Live Chat

The quickest way to ask about any clause in these Terms is through live chat inside your account dashboard. Our team can clarify account rules, payment conditions for GCash and Maya, and eligibility questions.

Email Support

For written records of your Terms-related queries — such as account closure requests or formal disputes — send a message to our support email address listed in your account settings page.

Account Help Centre

Our Help Centre contains detailed articles about specific Terms clauses, including how InstaPay withdrawals are verified, what triggers an account review, and how to request changes to your account details.

HOW WE HANDLE YOUR ACCOUNT

Account Security, Data and Your Rights

Account Security Practices Your account is protected by a verified mobile number and OTP authentication on every login. We do not store your GCash or Maya PIN — payment verification happens directly through each e-wallet's own secure flow.

Data Handling Under These Terms We collect the account information you provide at registration and the transaction records associated with your GCash, Maya, and InstaPay deposits and withdrawals. This data is held only for as long as your account remains active or as required by applicable law.

Your Right to Request Changes You can request a correction to your registered account details — including your linked e-wallet number — by contacting support through live chat or email. Identity verification is required before any change is applied.

Account Closure and Data Retention If you choose to close your account, submit a written request to our support team. We retain transaction records for the period required under applicable Philippines regulations; personal data beyond that is deleted per our data policy.

Common Questions About These Terms

These are the questions we receive most often about how these Terms apply to your account. If your question is not answered here, reach out through live chat and our team will point you to the relevant clause.

Yes. These Terms cover all transactions on your account regardless of the payment method — GCash, Maya, or InstaPay. Each method also operates under its own provider terms, which you accept separately when you use that e-wallet.

We will post an update notice on this page before any change takes effect. Continuing to use your account after that date means you accept the updated Terms. You can always contact support if you want clarification before the change is applied.

Transaction records are kept for the period required under applicable regulations in the Philippines. Personal data no longer needed after that period is deleted. You can request details about what is retained by contacting our support team in writing.

Eligibility depends on local law and whether online wagering activity is permitted in your specific region. We recommend confirming that accessing the platform is lawful for you before opening or continuing to use an account.

Start a dispute by contacting support through live chat or email with your transaction reference number. For GCash or InstaPay disputes, note the transfer timestamp and amount — our team will investigate and respond in writing.

No. Your account is strictly personal to you. Sharing access, allowing another person to transact on your account, or operating multiple accounts is a breach of these Terms and may result in account suspension or closure.

Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

Access may be available only where local law permits.

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Terms and Conditions That Govern Your h5jili Account

How to Reach Us About These Terms

Live Chat

Email Support

Account Help Centre

Account Security, Data and Your Rights

Common Questions About These Terms

01 Do these Terms apply to every payment method I use, including GCash?

02 Can h5jili change these Terms without telling me?

03 What happens to my account data if I close my account?

04 Am I eligible to use h5jili if I am in the Philippines?

05 How do I dispute a transaction covered by these Terms?

06 Can I share my account with someone else under these Terms?

Terms & Conditions

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