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What Our Terms Mean for Your Account

The legal terms on h5jili set out your rights, our obligations, and the conditions under which your account operates — including how we handle your data, how GCash, Maya, and InstaPay transactions are governed, and what applies when you access the platform from the…

Account Eligibility RulesPhilippines-Applicable TermsGCash & Maya Transaction PolicyData Retention StandardsCookie Consent Controls
h5jili What Our Terms Mean for Your Account
ACCOUNT INTEGRITY

How We Handle Data, Cookies and Account Security

Our approach to account security and data handling is built around the actual points where your information moves — when you register, when you link a GCash or Maya wallet, and when withdrawals are processed via InstaPay. Here is exactly how we manage each area, and who is responsible for what.

Data Collection and Retention We collect only what your account operation requires — name, contact details, and payment method identifiers like your linked GCash or Maya number. Retention periods follow what local law specifies for financial account records.
Cookie Usage and Consent Cookies on h5jili track session state, login security, and account preferences. You can adjust non-essential cookie categories through the consent panel accessible from the footer of any page.
Account Security Practices Every login triggers an OTP verification step to your registered mobile number. This applies whether you access the account from a Metro Manila connection or from Cebu City — device location does not bypass verification.
Requesting Changes or Deletion You can request a correction, export, or deletion of your personal data through live chat or the written email route. We confirm receipt and act within the period local law allows for such requests.
CONTACT YOUR RIGHTS

How to Reach Us on Legal Matters

If a term is unclear, if you want to request a copy of data we hold about you, or if you need to raise a compliance concern, there are three direct paths to the right team. Each route is staffed to handle account-level and policy-level questions — not just game or payment queries.

Team online

Live Chat — Account and Policy

Start a live chat session from any page on h5jili. Reference your account ID and the specific clause or data request — the team routes legal queries to a dedicated review queue.

Email — Written Legal Requests

Send written requests — including data access, account closure, and terms disputes — to our support email. Responses to formal legal requests are handled within the timeframe local law requires.

Account Notification — Policy Updates

Changes to these terms are delivered via your account notification inbox before they take effect. Check your account settings to confirm your notification preferences are active.

What You Actually Need to Know About Our Legal Terms

These are the questions we hear most from account holders about how our terms work in practice — covering eligibility, data rights, cookies, payment governance and how to escalate a concern.

These terms apply to anyone who opens and uses an account on h5jili where local law permits. Eligibility is assessed at account registration and at each transaction, including deposits via GCash or Maya.

We record the mobile number or account identifier you use for GCash or Maya deposits. This is held for transaction verification and account security purposes, and retained for the period local financial-record law requires.

Yes. Send a written data access request through the support email or live chat. We confirm receipt and provide your data export within the timeframe applicable local law sets for such requests.

Raise any dispute through account live chat first, referencing your transaction ID. If unresolved, a written escalation path is available via email. Jurisdiction for legal resolution follows what local Philippines law requires.

Account notifications are sent before any change takes effect. Check your in-account notification inbox and confirm your preferences are on in account settings — that is the primary channel for policy updates.

Session and security cookies are essential and cannot be turned off — they maintain your login state and OTP verification flow. Non-essential analytics cookies can be adjusted in the consent panel in the site footer.
Reference

Legal

Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

Access may be available only where local law permits.